Bluebell Baby Monitors
- Affected
- Bluebell baby monitors with accompanying app.
- The problem
- The app that supports the monitor system is no longer functioning correctly. This means that there is a potential risk of the child not being monitored correctly.
- What to do
- Stop using it and contact the seller or manufacturer for a refund, repair or replacement.
Product information
| Type | Electrical Appliances and Equipment – Baby Monitor |
|---|---|
| Brand | Bluebell |
| Product Description | Bluebell baby monitors with accompanying app. |
| Sales Period | 1 July 2019 to 10 May 2023 |
| Product Report and Image | Link to Product Image and PDF |
Affected Models
| Model Name | John Lewis Product Code |
|---|---|
| Bluebell Baby Monitor 9-in-1 | 31355903 |
| Bluebell Smart Baby Monitor | 31355903 |
| Bluebell Babymonitor | 31355901 |
| Bluebell 8-in-1 HD Baby Camera Monitor | 31301014 |
Hazard
It has been identified that the app that supports the monitor system is no longer functioning correctly. This means that there is a potential risk of the child not being monitored correctly.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.
Corrective action
The product has been recalled from end users.
For affected units sold by John Lewis, further information can be found on their recall page at: https://www.johnlewis.com/customer-services/shopping-with-us/product-recalls. The product has also been sold by other distributors.
For affected units sold by Boots, customers have been contacted directly. It is possible to continue to use the camera on a separate app called ‘Tuya Smart App’, but all other app functions will no longer operate. If the reduced function means customers no longer want to use the product, it can be returned to the nearest Boots store with the order number where a full refund will be offered. Alternatively go to Boots.com and follow the online returns process. All affected units sold by Boots were sold online.
Additional information
PSD case number: 2305-0084
Notified by: Local Authority Trading Standards
Can I get a refund?
In most cases, yes – recalled items can usually be returned for a full refund, repair or replacement, often without a receipt. Follow the instructions in the notice above, or contact the shop you bought it from. More on your rights after a recall.
Updated 18 May 2023. This page summarises an official notice. Details can change – always follow the official notice.