Recall guides
Plain-English guides to UK recalls: your rights, car recalls, food and allergy alerts, medicines, appliances and buying safely.
Recall notices tell you what is wrong with a product. These guides explain everything around them: your rights, how different kinds of recall work, and how to keep your home and family safe. Each one is written in plain English and checked against official UK sources.
What to do if your car is recalled
What a vehicle recall letter means, how the free repair works, how long it takes and what happens if you ignore it.
Your rights when a product is recalled
Refunds, repairs and replacements after a recall in the UK, who is responsible, and what to do if a shop or manufacturer won't help.
How food recalls work in the UK
What the Food Standards Agency's recall notices and allergy alerts mean, why food gets recalled, and what to do with a recalled product.
Understanding allergy alerts and allergen labelling
The 14 allergens UK labels must show, what an allergy alert means, Natasha's Law for pre-packed food, and how to stay on top of alerts.
What happens when a medicine is recalled
How MHRA drug alerts work, what the four alert classes mean, and why you should not stop taking a prescribed medicine without advice.
Pet food and pet product recalls: what to do
Why pet food and veterinary medicines get recalled in the UK, how to check your pet's food, and what to do if your pet has eaten something recalled.
Register your appliances so you hear about safety recalls
Why registering your fridge, washing machine or tumble dryer matters, how to do it for free, and how electrical recalls usually work.
Product safety marks explained: UKCA, CE and more
What the UKCA, CE, Kitemark and Lion Mark symbols mean on products sold in the UK, and how far you can rely on them.
How to report an unsafe product in the UK
Who to tell about a dangerous product, food problem, faulty car or medicine side effect, and what information to have ready.
Recall, withdrawal or safety notice: what’s the difference?
The difference between a product recall, a withdrawal, a safety notice and a warning, and what each one means you should do.
Buying safely from online marketplaces
Why products bought from online marketplaces are more likely to be unsafe, how to spot risky listings, and what to do if something goes wrong.
E-bike and e-scooter battery safety
Why lithium-ion batteries in e-bikes and e-scooters can catch fire, how to charge them safely, and what to check before buying.
Children’s products and toy recalls
The most common reasons toys and baby products are recalled, the hazards to watch for, and how to keep on top of recalls for your children.
Checking second-hand goods for recalls
How to check a used car, appliance, pram or electrical item for recalls before you buy, and what to do if it turns out to be recalled.
How to check if a product has been recalled
A step-by-step guide to checking any product, food, car or medicine for UK recalls, and where to find the codes you need.