Car & Home Massage Pillow
- Affected
- A small massage pillow for car and home use with two separate chargers including a standard UK wall plug.
- The problem
- The product presents a high risk of fire due to poor internal build quality.
- What to do
- The listings have been taken down. If you bought one, stop using it and contact the seller for a refund.
Product information
| Type | Electrical appliances and equipment – Car & Home Massage Pillow |
|---|---|
| Product Identifiers | Seller SKUID: BP04677-1UK, 0C, SKUID: 0C0000026403640, 0CC055917170028, RN: 28/336. |
| Country of Origin | China |
| Product Description | A small massage pillow for car and home use with two separate chargers including a standard UK wall plug. |
| Product Report and Image | Link to Product Image and PDF |
Hazard
The product presents a high risk of fire as the conductors within the product are poorly soldered onto their respective terminals. Under fault conditions this could lead the creepage and clearance distances to reduce and cause the product to overheat and ignite.
Additionally, the plug supplied with the charger does not meet the requirements of the relevant standard as the pin is too close to the edge of the plug. As a result, users may access live pins when plugging in, or unplugging, the plug from the socket, which exposes the user to an electric shock hazard.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016 or the Plugs & Sockets etc. (Safety) Regulations 1994.
Corrective action
The import has been rejected at the border and destroyed.
The listing has been removed by the online marketplace (eBay).
Additional information
PSD number: 2406-0064
Notified by: Local Authority Trading Standards
Can I get a refund?
In most cases, yes – recalled items can usually be returned for a full refund, repair or replacement, often without a receipt. Follow the instructions in the notice above, or contact the shop you bought it from. More on your rights after a recall.
Updated 8 July 2024. This page summarises an official notice. Details can change – always follow the official notice.