Careline365 Q20 GPS Pendant Alarm
- Affected
- Small pendant alarm with solid lanyard. Clip between the lanyard and alarm.
- The problem
- The product presents a risk of strangulation and injuries as the lanyard does not include a quick-release safety break.
- What to do
- Careline365 have contacted users directly and advised that a replacement lanyard and pendant will be provided. They have advised that users can continue to use their original pendant if the lanyard is removed. Once a new GPS pendant and lanyard is delivered, users should perform a test call on the new unit before returning the original product in the prepaid…
Product information
| Type | Gadgets – Body Alarms |
|---|---|
| Brand | Careline365 |
| Model | Q20 |
| Supply Dates | 30 September 2025 – 28 October 2025 |
| Country of Origin | Unknown |
| Product Description | Small pendant alarm with solid lanyard. Clip between the lanyard and alarm. |
| Product Report and Image | Link to product image and PDF |
Hazard
The product presents a risk of strangulation as the lanyard does not include a quick-release safety break. This could lead to the user (who may be vulnerable or of limited mobility) becoming entangled and unable to release themselves safely, potentially leading to strangulation and/or injuries.
The lanyard does not meet the requirements of the General Product Safety Regulations 2005.
Corrective action
The product has been recalled from end users.
Careline365 have contacted users directly and advised that a replacement lanyard and pendant will be provided. They have advised that users can continue to use their original pendant if the lanyard is removed. Once a new GPS pendant and lanyard is delivered, users should perform a test call on the new unit before returning the original product in the prepaid envelope provided.
For further information, please contact Careline365 via 0808 304 4183 or info@careline.co.uk.
Additional information
PSD notification number: 2511-0244
Notified by: Local Authority Trading Standards
Can I get a refund?
In most cases, yes – recalled items can usually be returned for a full refund, repair or replacement, often without a receipt. Follow the instructions in the notice above, or contact the shop you bought it from. More on your rights after a recall.
Updated 26 November 2025. This page summarises an official notice. Details can change – always follow the official notice.