Carotone Clarifying Cream (2501-0012g)
- Affected
- A yellow and orange circular tub of clarifying cream, 300ml.
- The problem
- The product presents a serious chemical risk as it contains hydroquinone and clobetasol propionate.
- What to do
- The import has been rejected at the border and destroyed.
Product information
| Type | Cosmetics – Cream |
|---|---|
| Brand | Carotone |
| Country of Origin | Ghana |
| Product Description | A yellow and orange circular tub of clarifying cream, 300ml. |
| Product Report and Image | Link to product image and PDF |
Hazard
The product presents a serious chemical risk as it was found to contain 3.7% w/w hydroquinone and 103mg/kg (0.01%) clobetasol propionate.
Hydroquinone is a skin sensitiser and may cause allergic contact dermatitis. Clobetasol propionate is a Glucocorticoid (Corticosteroid) and exposure to it may cause skin irritation.
The product does not meet the requirements of Regulation (EC) 1223/2009 or the Cosmetic Products Enforcement Regulations 2013.
Corrective action
The import has been rejected at the border and destroyed.
Additional information
PSD case number: 2501-0012g
Notified by: Local Authority Trading Standards
Can I get a refund?
In most cases, yes – recalled items can usually be returned for a full refund, repair or replacement, often without a receipt. Follow the instructions in the notice above, or contact the shop you bought it from. More on your rights after a recall.
Updated 14 February 2025. This page summarises an official notice. Details can change – always follow the official notice.