Cloud Nine XDM 3600 Travel Dryer
- Affected
- Black travel hairdryer with a foldable handle in black and gold/rose gold. The product was available exclusively as a complimentary item when customers purchased eligible Cloud Nine products.
- The problem
- The product presents a risk of fire as it may overheat during use. This could lead to the product igniting and catching fire, presenting a risk to users.
- What to do
- We recommend that you stop using the product immediately and return it to Cloud Nine for a Cloud Nine voucher. If you cannot physically return it to store, dispose of the product safely, ensuring you have retained proof of purchasing the eligible Cloud Nine item.
Product information
| Type | Electrical appliances and equipment – Hair – Styling (Powered) |
|---|---|
| Brand | Cloud Nine |
| Model | XDM 3600 |
| Barcodes | 5056593901724, 5056593901816 |
| Batch Codes | UK-DRYER-BLCK-GWP-V1, UK-DRYER-BLCK-GWP-V2 |
| Country of Origin | China |
| Product Description | Black travel hairdryer with a foldable handle in black and gold/rose gold. The product was available exclusively as a complimentary item when customers purchased eligible Cloud Nine products. |
| Product Report and Image | Link to product image and PDF |
Hazard
The product presents a risk of fire as it may overheat during use. This could lead to the product igniting and catching fire, presenting a risk to users.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.
Corrective action
The product has been withdrawn from the market and recalled from end users by Cloud Nine.
We recommend that you stop using the product immediately and return it to Cloud Nine for a Cloud Nine voucher. If you cannot physically return it to store, dispose of the product safely, ensuring you have retained proof of purchasing the eligible Cloud Nine item.
For more information, please see: https://www.cloudninehair.com/pages/product-and-payment-faqs
Additional information
PSD case number: 2602-0261
Lead Authority: Local Authority Trading Standards
Can I get a refund?
In most cases, yes – recalled items can usually be returned for a full refund, repair or replacement, often without a receipt. Follow the instructions in the notice above, or contact the shop you bought it from. More on your rights after a recall.
Updated 2 March 2026. This page summarises an official notice. Details can change – always follow the official notice.