DHM1800 Replacement Charger sold via Wish
- Affected
- A black replacement charger with a 3-pin plug.
- The problem
- The product presents a serious risk of electric shock due to its poor mechanical strength and inadequate creepage distances.
- What to do
- The listing has been removed by the online marketplace (Wish). We recommend owners stop using this product immediately. Contact the distributor you purchased from to request redress.
Product information
| Type | Electrical appliances and equipment – Surface Pro Charger |
|---|---|
| Model number | DHM1800 |
| WISH ID | 5eee327a8ec71047cb780550 |
| Country of Origin | China |
| Product Description | A black replacement charger with a 3-pin plug. |
| Product Report and Image | Link to product image and PDF |
Hazard
The product presents a serious risk of electric shock due to its poor mechanical strength and inadequate creepage distances. When impact tests were performed, the plastic casing broke open giving users access to live parts. As the product has a creepage distance of 0mm, if a user were to touch the accessible live parts, they could receive an electric shock. There was no user manual or instructions provided with the product and the CE marking was under the required size of 5mm. The product was also missing some of the required documentation and markings.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.
Corrective action
The listing has been removed by the online marketplace (Wish). We recommend owners stop using this product immediately. Contact the distributor you purchased from to request redress.
Additional information
PSD case number: 2207-0379
Notified by: Office for Product Safety and Standards.
Can I get a refund?
In most cases, yes – recalled items can usually be returned for a full refund, repair or replacement, often without a receipt. Follow the instructions in the notice above, or contact the shop you bought it from. More on your rights after a recall.
Updated 16 May 2023. This page summarises an official notice. Details can change – always follow the official notice.