Digital Photo Frame sold via Amazon
- Affected
- A rectangular, black digital photo frame with wall plug.
- The problem
- The product presents a serious risk of fire as the insulation on the product’s plug was found to be inadequate. The plug pins do not meet the requirements of the relevant standard.
- What to do
- The import has been rejected at the border and destroyed.
Product information
| Type | Electrical appliances and equipment – Digital Photo Frame |
|---|---|
| Charger model number | 0520 |
| Amazon ASIN | B0BP6BD3TJ |
| Amazon identifiers | X001OKH795, FBA15H1BL3JFU000009 |
| Country of Origin | China |
| Product Description | A rectangular, black digital photo frame with wall plug. |
| Product Report and Image | Link to Product Image and PDF |
Hazard
The product presents a serious risk of fire as the insulation on the product’s plug was found to be inadequate. This could cause the plug to overheat and ignite under fault conditions. The plug pins do not meet the requirements of the relevant standard as the live and neutral pins were found to be less than 9.5mm from the edge of the plug, exposing the user to an electric shock hazard. Some of the required documentation and markings were not present.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016 or the Plugs & Sockets etc. (Safety) Regulations 1994.
Corrective action
The import has been rejected at the border and destroyed.
The listing has been removed by the online marketplace (Amazon).
Additional information
PSD case number: 2309-0088
Notified by: Local Authority Trading Standards
Can I get a refund?
In most cases, yes – recalled items can usually be returned for a full refund, repair or replacement, often without a receipt. Follow the instructions in the notice above, or contact the shop you bought it from. More on your rights after a recall.
Updated 18 June 2024. This page summarises an official notice. Details can change – always follow the official notice.