Elgetec Electric Shiatsu Cervical Massager
- Affected
- Shiatsu pillow back and neck massager with red massage roller balls
- The problem
- The product presents a risk of electric shock as there is insufficient creepage and clearance distance. The internal mains wiring was not adequately secured in according with requirements of clause 4.6.2. The mains plug module does not meet the dimensional requirements of BS 1362.
- What to do
- The product has been recalled from end users.
Product information
| Type | Electrical appliances and equipment – Neck and back massager |
|---|---|
| Adapter Model Number | KAT24W01 |
| Product description | Shiatsu pillow back and neck massager with red massage roller balls |
| Product Report and Image | Link to product image and PDF |
Hazard
The product presents a risk of electric shock as there is insufficient creepage and clearance distance between the mains potential input circuits and low voltage output circuits for class II equipment. The internal mains wiring was not adequately secured in according with requirements of clause 4.6.2. The mains plug module does not meet the dimensional requirements of BS 1362.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.
Corrective action
The product has been recalled from end users. For more information, please see: https://www.tkmaxx.com/uk/en/product-recall-Elgetec-Electric-Shiatsu-Cervical-Massager-Pillow-Back-Neck
Additional information
PSD case number: 2208-0133
Notified by: Local Authority Trading Standards
Can I get a refund?
In most cases, yes – recalled items can usually be returned for a full refund, repair or replacement, often without a receipt. Follow the instructions in the notice above, or contact the shop you bought it from. More on your rights after a recall.
Updated 17 August 2022. This page summarises an official notice. Details can change – always follow the official notice.