Foot Massager KLS-0026
- Affected
- Foot massager supplied with a switched mode power supply unit in a brown cardboard packaging.
- The problem
- The product presents a serious risk of electric shock as the lengths of the live and neutral pins were too short and therefore not compatible with sockets outlets conforming to BS 1363. The conductors had been soldered onto their respective terminals and there were no barriers to prevent a detached wire from reducing creepage distances and clearances to levels below the minimum required by the standard.
- What to do
- The import has been rejected and destroyed at the border.
Product information
| Type | Electrical appliances and equipment – Foot massager |
|---|---|
| Batch | MP000000000006574 |
| Other product identifiers | EZ1168399A1, RVG536-220426-0001-331, FY011853 |
| Product description | Foot massager supplied with a switched mode power supply unit in a brown cardboard packaging. |
| Product Report and Image | Link to product image and PDF |
Hazard
The product presents a serious risk of electric shock as the lengths of the live and neutral pins were too short and therefore not compatible with sockets outlets conforming to BS 1363. The conductors had been soldered onto their respective terminals and there were no barriers to prevent a detached wire from reducing creepage distances and clearances to levels below the minimum required by the standard. The item is also not labelled with manufacturer or importer details and lacks relevant markings.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.
Corrective action
The import has been rejected and destroyed at the border.
Additional information
PSD case number: 2208-0021
Notified by: Local Authority Trading Standards
Can I get a refund?
In most cases, yes – recalled items can usually be returned for a full refund, repair or replacement, often without a receipt. Follow the instructions in the notice above, or contact the shop you bought it from. More on your rights after a recall.
Updated 10 August 2022. This page summarises an official notice. Details can change – always follow the official notice.