Gogoleue Digital Photo Frame sold via Amazon
- Affected
- A black rectangular shaped digital photo frame supplied with a remote and black power supply.
- The problem
- The product presents a high risk of fire as the creepage and clearance distances are insufficient.
- What to do
- The listings have been taken down. If you bought one, stop using it and contact the seller for a refund.
Product information
| Type | Electrical Appliances and Equipment – Digital Photo Frame |
|---|---|
| Brand | Gogoleue |
| Adapter Model | 0520 |
| Country of Origin | China |
| Product Description | A black rectangular shaped digital photo frame supplied with a remote and black power supply. |
| Product Report and Image | Link to Product Image and PDF |
Hazard
The product presents a high risk of electric shock as the transformer was of a poor build quality and the plug face did not meet the dimensional requirements of BS 1363, which can allow access to live parts when unplugging, or plugging in, the plug from the socket. The product also had insufficient creepage and clearance distances, presenting risks of electric shock and fire.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016 or the Plugs & Sockets (Safety) Regulations 1994.
Corrective action
The import has been rejected at the border.
The listing has been removed by the online marketplace (Amazon).
Additional information
PSD case number: 2308-0077
Notified by: Local Authority Trading Standards
Can I get a refund?
In most cases, yes – recalled items can usually be returned for a full refund, repair or replacement, often without a receipt. Follow the instructions in the notice above, or contact the shop you bought it from. More on your rights after a recall.
Updated 25 August 2023. This page summarises an official notice. Details can change – always follow the official notice.