Great Wall ORA recall: On affected vehicles if the Auxiliary charge (3 pin) cable is used with household extension leads and/or substandard domestic wall sockets for an extended period there is a possibility of the auxiliary charge cable 3 pin plug having a high electrical resistance causing excessive heat build-up. This in extreme cases may cause a failure of the 3-pin cable. If the vehicle is unlocked via the remote fob key during the AC charging process voltage is still present for a further 15 seconds within the charge socket. If the cable is unplugged from the car within this 15 second window there is a possibility of an electrical spark occurring.

What’s wrong

On affected vehicles if the Auxiliary charge (3 pin) cable is used with household extension leads and/or substandard domestic wall sockets for an extended period there is a possibility of the auxiliary charge cable 3 pin plug having a high electrical resistance causing excessive heat build-up. This in extreme cases may cause a failure of the 3-pin cable. If the vehicle is unlocked via the remote fob key during the AC charging process voltage is still present for a further 15 seconds within the charge socket. If the cable is unplugged from the car within this 15 second window there is a possibility of an electrical spark occurring.

The fix

The existing 13 amp 3-pin cable will be replaced with a 10 Amp cable to prevent excessive heat build-up and the vehicle charging protocol software will be updated to the latest version.

Vehicles affected

How to check your vehicle

Use the official DVSA checker with your registration number to see if your exact vehicle is included. If it is, the manufacturer should have written to the registered keeper. The repair is free, even if you bought the vehicle second-hand.

Updated 14 November 2023. This page summarises an official notice. Details can change – always follow the official notice.