Hisense Heat Pump Tumble Dryer
- Affected
- A Hisense branded freestanding heat pump tumble dryer. Machines with a green dot inside the door have been inspected prior to sale and are not affected by this issue. Access the below PDF for a list of affected batch numbers, and instructions on how to identify if your appliance is…
- The problem
- The product presents a risk of fire as it may overheat during normal use.
- What to do
- Owners are warned to stop using the product immediately and contact the manufacturer to arrange for a modification to take place. The product should not be used until the modification has taken place. If the plug is accessible, switch off and unplug the appliance.
Product information
| Type | Electrical appliances and equipment – Heat Pump Tumble Dryer |
|---|---|
| Brand | Hisense |
| Affected Models | DH5S102BB, DH5S102BB/PL, DH5S102BW, DH5S102BW/PL, DH5S102BW/UA, DH5S902BW |
| Affected Production Period | November 2024 to March 2025 |
| Country of Origin | China |
| Product Description | A Hisense branded freestanding heat pump tumble dryer. Machines with a green dot inside the door have been inspected prior to sale and are not affected by this issue. Access the below PDF for a list of affected batch numbers, and instructions on how to identify if your appliance is affected. |
| Product Report and Image | Link to Product Image and PDF |
Hazard
The product presents a risk of fire as the compressor wiring harness may be damaged due to contact with the support drum wheel. As a result, the product may overheat during normal use, potentially causing it to ignite and start a fire.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.
Corrective action
The manufacturer has initiated a modification programme.
Owners are warned to stop using the product immediately and contact the manufacturer to arrange for a modification to take place. The product should not be used until the modification has taken place. If the plug is accessible, switch off and unplug the appliance.
If your unit is affected, please contact the Hisense support team on +44 (0) 203 865 1446, or email productrecall.gb@hisense-europe.com to arrange for the modification to take place.
Affected units were sold by AO.com, Amazon, Argos, Costco, Curry’s and Very.
Further information can be accessed on the Hisense website at the following link: https://uk.hisense.com/support
Additional information
PSD notification number: 2508-0198
Notified by: Office for Product Safety and Standards
Can I get a refund?
In most cases, yes – recalled items can usually be returned for a full refund, repair or replacement, often without a receipt. Follow the instructions in the notice above, or contact the shop you bought it from. More on your rights after a recall.
Updated 10 September 2025. This page summarises an official notice. Details can change – always follow the official notice.