HL R-Team E-Bike Batteries and Chargers
- Affected
- Products are supplied individually in cardboard boxes with polystyrene inner. Boxes are marked with a sticky label that has the model number on them and a battery warning label.
- The problem
- The products present a serious risk of electric shock, fire and explosion as they are supplied with counterfeit plugs and fuses.
- What to do
- The product has been recalled from end users. Consumers are advised to return complete product (battery and supplied charger) to the store it was purchased from for a full refund.
Product information
| Type | Electrical appliances and equipment – E-Bike Battery |
|---|---|
| Affected models | 36V175AH, 36V15AH, 48V20AH, 48V13AH, 48V15AH, 36V15AH, 36V22AH, 48V19AH, 36V10AH |
| Country of Origin | China |
| Product Description | Products are supplied individually in cardboard boxes with polystyrene inner. Boxes are marked with a sticky label that has the model number on them and a battery warning label. |
| Product Report and Image | Link to product image and PDF |
Hazard
The batteries present a serious risk of electric shock as when tested, the plug face did not meet the dimensional requirements of BS 1363. The distances from the edge of the live and neutral pins to the edge of the plug face were less than the required 9.5mm and measured at 7.6mm, presenting an electric shock hazard to users. The fuse did not contain any ballast as is required by the standard and is considered counterfeit. The fuse presents potential hazards of electric shock/fire/explosion when used in a product.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.
Corrective action
The product has been recalled from end users. Consumers are advised to return complete product (battery and supplied charger) to the store it was purchased from for a full refund.
Additional information
PSD case number: 2306-0016
Notified by: Local Authority Trading Standards
Can I get a refund?
In most cases, yes – recalled items can usually be returned for a full refund, repair or replacement, often without a receipt. Follow the instructions in the notice above, or contact the shop you bought it from. More on your rights after a recall.
Updated 29 August 2023. This page summarises an official notice. Details can change – always follow the official notice.