Joie Serina Elephant Duo Swivel Baby Swing
- Affected
- Multi-motion electric baby swing sold via Joiebaby.com and Smyths Toys. For guidance on identifying batch dates, please see Annex A in the linked PDF.
- The problem
- The product presents a risk of injuries because the steel bolt, which secures the seat unit to the frame, can separate and cause the swing seat part to detach. This could lead to the infant receiving injuries.
- What to do
- We recommend that you stop using the product immediately and contact Joie Customer Care to arrange a refund or replacement via: customerservices.uk@joiebaby.com or 0800 952 0061.
Product information
| Type | Childcare articles and children’s equipment – Baby Bouncing Cradles/Rocker Seats (Powered) |
|---|---|
| Brand | Joie |
| Model | Elephant Duo W1306DAELD000 |
| Barcode | 5056080615509 |
| Batch Codes | 190225, 200225, 210225, 220225 |
| Country of Origin | China |
| Product Description | Multi-motion electric baby swing sold via Joiebaby.com and Smyths Toys. For guidance on identifying batch dates, please see Annex A in the linked PDF. |
| Product Report and Image | Link to Product Image and PDF |
Hazard
The product presents a risk of injuries because the steel bolt, which secures the seat unit to the frame, can separate and cause the swing seat part to detach. This could lead to the infant receiving injuries.
The product does not meet the requirements of the General Product Safety Regulations 2005.
Corrective action
The product has been recalled from end users by Allison Baby UK Limited.
We recommend that you stop using the product immediately and contact Joie Customer Care to arrange a refund or replacement via: customerservices.uk@joiebaby.com or 0800 952 0061.
For more information, please access: https://joiebaby.com/uk/product-updates and smythstoys.com/uk/en-gb/product-information.
Additional information
PSD notification number: 2603-0090, 2603-0097
Notified by: Local Authority Trading Standards
Can I get a refund?
In most cases, yes – recalled items can usually be returned for a full refund, repair or replacement, often without a receipt. Follow the instructions in the notice above, or contact the shop you bought it from. More on your rights after a recall.
Updated 27 March 2026. This page summarises an official notice. Details can change – always follow the official notice.