Joule Hot Water Systems ModulAir Heat Pump
- Affected
- The product is a domestic ModulAir heat pump system, installed in domestic settings.
- The problem
- The product has been identified as presenting a risk of fire as there are certain circumstances in which the internal electrical connection in the ModulAir All E Heat Pump can overheat, melt and breakdown.
- What to do
- Warning consumers of the risks and modification programme - Joule Hot Water Systems UK Ltd have contacted owners to arrange an upgrade to the ModulAir All E Heat Pump.
Product information
| Type | Electrical appliances and equipment – Domestic heating heat pump system |
|---|---|
| Brand | Joule |
| Country of Origin | Netherlands |
| Product Description | The product is a domestic ModulAir heat pump system, installed in domestic settings. |
| Product Report and Image | Link to product image and PDF |
List of affected models
| Item number | Description |
|---|---|
| HMMC-PP-009 | MODULAIR ALL-E 150L |
| HMMC-PP-010 | MODULAIR ALL-E 180 |
| HMMC-PP-012 | MODULAIR ALL-E 210L |
| HMMC-PP-013 | MODULAIR ALL-E & GREENCOMFORT 150L |
| HMMC-PP-014 | MODULAIR ALL-E & GREENCOMFORT 180L |
| HMMC-PP-016 | MODULAIR ALL-E & GREENCOMFORT 210L |
Hazard
The product has been identified as presenting a risk of fire as there are certain circumstances in which the internal electrical connection in the ModulAir All E Heat Pump can overheat, melt and breakdown. Despite the presence of a Residual Current Breaker with Over-Current (RCBO), it is possible that the electrical connectors may continue to overheat, resulting in the generation of smoke and fumes. It may present a risk of burns or fire if contact is made with flammable materials inside or close to the unit.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.
Corrective action
Joule Hot Water Systems UK Ltd have contacted owners to arrange an upgrade to the ModulAir All E Heat Pump.
Contact Joule Hot Water Systems UK Ltd for further information:
- Phone: 020 3744 4200
- Email: modulairuk@jouleuk.co.uk
Additional information
PSD number: 2405-0107
Notified by: Local Authority Trading Standards
Can I get a refund?
In most cases, yes – recalled items can usually be returned for a full refund, repair or replacement, often without a receipt. Follow the instructions in the notice above, or contact the shop you bought it from. More on your rights after a recall.
Updated 9 July 2024. This page summarises an official notice. Details can change – always follow the official notice.