Joule Victorum PrePlumb Hot Water Tank
- Affected
- A grey hot water cylinder with a white box saying ‘victorum’ on the front and external piping.
- The problem
- It has been identified that if there is a loss of water from the system, the back-up heater continues to rise in temperature, causing the hot outer insulation material to break down, presenting a risk of fire.
- What to do
- Affected customers should be contacted to have a qualified engineer visit their home to perform a software update to the heat pump.
Product information
| Type | Electrical appliances and equipment – Pre-plumbed hot water cylinder and back up heater |
|---|---|
| Brand | Joule Victorum |
| Affected UK product codes | TUVI-3-200-L2C and TUVI-2-200-L2C |
| Country of Origin | Ireland |
| Product description | A grey hot water cylinder with a white box saying ‘victorum’ on the front and external piping. |
| Product Report and Image | Link to product image and PDF |
Hazard
It has been identified that if there is a loss of water from the system, the back-up heater can continue to rise in temperature, causing the hot outer insulation material to break down. This could potentially lead to a fire.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.
Corrective action
The product has been recalled from end users and consumers warned of the risk.
Affected customers should be contacted to have a qualified engineer visit their home to perform a software update to the heat pump.
Additional information
PSD case number: 2308-0023
Notified by: Local Authority Trading Standards
Can I get a refund?
In most cases, yes – recalled items can usually be returned for a full refund, repair or replacement, often without a receipt. Follow the instructions in the notice above, or contact the shop you bought it from. More on your rights after a recall.
Updated 7 August 2023. This page summarises an official notice. Details can change – always follow the official notice.