Kelly Hoppen Debossed Cappuccino Cups sold by Marks and Spencer
- Affected
- Ceramic mugs for hot drinks in white, black and taupe. For a full list of product identifiers, please see Annex A in the linked PDF.
- The problem
- The product presents a risk of injuries and burns as it may crack or break unexpectedly during use.
- What to do
- We recommend that consumers stop using the product immediately and return it to any M&S store for a full refund.
Product information
| Type | Kitchen/Cooking Accessories – Mugs/Cups (Non Disposable) |
|---|---|
| Brand | Kelly Hoppen |
| Country of Origin | Thailand |
| Product Description | Ceramic mugs for hot drinks in white, black and taupe. For a full list of product identifiers, please see Annex A in the linked PDF. |
| Product Report and Image | Link to product image and PDF |
Hazard
The base of the ceramic cup may crack or break unexpectedly during normal use, particularly when filled with hot liquids. This sudden failure can result in sharp ceramic fragments, posing a risk of cuts or lacerations to the user. Additionally, the breakage may cause hot liquid to spill, increasing the risk of burns or scalds.
The product does not meet the requirements of the General Product Safety Regulations 2005.
Corrective action
The products have been recalled from end users.
We recommend that consumers stop using the product immediately and return it to any M&S store for a full refund.
Please visit Product Recalls – M&S for further information, or contact Customer Services via the M&S website or on 0333 014 8555.
Additional information
PSD notification number: 2512-0159
Notified by: Local Authority Trading Standards
Can I get a refund?
In most cases, yes – recalled items can usually be returned for a full refund, repair or replacement, often without a receipt. Follow the instructions in the notice above, or contact the shop you bought it from. More on your rights after a recall.
Updated 15 December 2025. This page summarises an official notice. Details can change – always follow the official notice.