Landis + Gyr B2 and B3 Smart Meter Bridge
- Affected
- A grey rectangular plug-through device used to connect the consumer’s smart meter with other devices in the smart metering system. Affected products were installed between January 2023 and February 2024.
- The problem
- This product presents a risk of electric shock due to missing earth continuities.
- What to do
- The product has been recalled from end users.
Product information
| Type | Electrical appliances and equipment – Smart meter bridge with 13-amp plug |
|---|---|
| Brand | Landis+Gyr |
| Model | E47C Bridge 2 (B2) and E47C Bridge 3 (B3) |
| Country of Origin | Vietnam |
| Product Description | A grey rectangular plug-through device used to connect the consumer’s smart meter with other devices in the smart metering system. Affected products were installed between January 2023 and February 2024. |
| Product Report and Image | Link to product image and PDF |
Hazard
The product presents a risk of electric shock as some units are missing earth continuities. This could lead to the user receiving an electric shock during normal use of the product.
The product does not meet the requirements of the Plugs and Sockets etc. (Safety) Regulations 1994.
Corrective action
Recall of the product from end users. Energy suppliers have contacted their end consumers with information on addressing the safety risk.
Additional information
PSD notification number: 2504-0289
Notified by: Local Authority Trading Standards
Can I get a refund?
In most cases, yes – recalled items can usually be returned for a full refund, repair or replacement, often without a receipt. Follow the instructions in the notice above, or contact the shop you bought it from. More on your rights after a recall.
Updated 30 May 2025. This page summarises an official notice. Details can change – always follow the official notice.