LiveMoor 28L Wax Melter
- Affected
- Stainless steel wax melter / hot water urn with 28L capacity.
- The problem
- The product presents a high risk of fire as the earthing arrangements are insufficient.
- What to do
- The product has been recalled from end users.
Product information
| Type | Electrical appliances and equipment – Wax Melter |
|---|---|
| Model Number | VIC-WBU28 |
| Sales Period | June 2023 to August 2023 |
| Country of Origin | China |
| Product Description | Stainless steel wax melter / hot water urn with 28L capacity. |
| Product Report and Image | Link to Product Image and PDF |
Hazard
The product presents a high risk of fire as the earthing arrangements were insufficient, which could allow accessible metal parts to become live under fault conditions and internal components to overheat.
Sharp edges and burrs were also present around the handles, which presents a risk of cuts and injuries to the user. The product also required improvements to marking, labelling and documentation.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.
Corrective action
The product has been recalled from end users by LiveMoor. For further information, access the LiveMoor website at the following link: https://www.livemoor.co.uk/products/stainless-steel-wax-melter-28l.
Additional information
PSD case number: 2308-0054
Notified by: Local Authority Trading Standards
Can I get a refund?
In most cases, yes – recalled items can usually be returned for a full refund, repair or replacement, often without a receipt. Follow the instructions in the notice above, or contact the shop you bought it from. More on your rights after a recall.
Updated 18 August 2023. This page summarises an official notice. Details can change – always follow the official notice.