Massage Machine
- Affected
- Massage machine with product case and power supply
- The problem
- The product presents a serious risk of electric shock as there is access to live parts.
- What to do
- The import has been rejected at the border.
Product information
| Type | Electrical appliances and equipment – Massage Machine |
|---|---|
| SKU | THD-D28-RG |
| Other Product Identifiers | X001PVLJ47, FBA15HPFZYRU000002 |
| Country of Origin | China |
| Product Description | Massage machine with product case and power supply |
| Product Report and Image | Link to product image and PDF |
Hazard
The product presents a serious risk of electric shock as the plug is counterfeit. The plug is too small for a standard UK socket and the plug pins are too close to the periphery of the plug. If the user plugs in the item, they could therefore receive an electric shock if touching the pins. There were no instructions supplied with the product to ensure the correct and safe use of the equipment. The electrical equipment had also not been marked with the name, trademark, or other means for the identification of the manufacturer as required by the regulation.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.
Corrective action
The import has been rejected at the border.
Additional information
PSD case number: 2310-0235
Notified by: Local Authority Trading Standards.
Can I get a refund?
In most cases, yes – recalled items can usually be returned for a full refund, repair or replacement, often without a receipt. Follow the instructions in the notice above, or contact the shop you bought it from. More on your rights after a recall.
Updated 3 November 2023. This page summarises an official notice. Details can change – always follow the official notice.