Natural Face Beauty Cream
- Affected
- Natural face white ‘beauty cream’ in yellow and green packaging
- The problem
- The product presents a serious chemical risk as when tested, the cream was found to contain 3640mg/kg (0.364%) mercury. Mercury is prohibited for use in cosmetic products.
- What to do
- Destruction of the product
Product information
| Type | Cosmetics – Beauty Cream |
|---|---|
| Brand | Natural Face |
| Country of Origin | Pakistan |
| Product Description | Natural face white ‘beauty cream’ in yellow and green packaging |
| Product Report and Image | Link to product image and PDF |
Hazard
The product presents a serious chemical risk as when tested, the cream was found to contain 3640mg/kg (0.364%) mercury. Mercury is prohibited for use in cosmetic products. Mercury was also not listed as an ingredient. The product was also missing some required labelling and incorrect names were used on the ingredient list.
For more information on how exposure to mercury can affect your health visit https://www.gov.uk/government/publications/mercury-properties-incident-management-and-toxicology/mercury-general-information.
The product does not meet the requirements of Regulation (EC) 1223/2009 or the Cosmetic Products Enforcement Regulations 2013.
Corrective action
The product has been seized and destroyed.
Additional information
PSD case number: 2302-0008
Notified by: Local Authority Trading Standards
Can I get a refund?
In most cases, yes – recalled items can usually be returned for a full refund, repair or replacement, often without a receipt. Follow the instructions in the notice above, or contact the shop you bought it from. More on your rights after a recall.
Updated 16 February 2023. This page summarises an official notice. Details can change – always follow the official notice.