Neptra Ear Drops Solution for Dogs
- The problem
- Product recall alert for Neptra Ear Drops Solution for Dogs by Elanco Animal Health GmbH.
- What to do
- Check the batch number on the pack. Stop using affected batches and return them to where you bought them, or ask your vet or pharmacist for advice.
We wish to inform retailers that the wholesaler, MWI Animal Health, has initiated a Class II recall to retailer level with immediate effect for Neptra Ear Drops Solution for Dogs Vm 04895/5007.
The reason for recall is that Batch Number E154100A was distributed by one UK wholesaler after batch expiry. No other batches are affected.
This recall is for:
| Batch number | Expiry date |
|---|---|
| E154100A | 31/07/2025 |
For further information regarding the recall, please contact MWI; customerteam@mwiah.co.uk>.
Can I get a refund?
In most cases, yes – recalled items can usually be returned for a full refund, repair or replacement, often without a receipt. Follow the instructions in the notice above, or contact the shop you bought it from. More on your rights after a recall.
Updated 30 October 2025. This page summarises an official notice. Details can change – always follow the official notice.