O2 Original 20W and 45W Wall Chargers AKOC20WN and AKO45UWN
- Affected
- 20W and 45W white wall chargers
- The problem
- The product presents a low risk of an electrical fault after several reports of black soot coming out of the product due to the capacitor overloading.
- What to do
- The product has been recalled from end users.
Product information
| Type | Electrical appliances and equipment – Mobile phone charger |
|---|---|
| Brand | O2 |
| Country of Origin | China |
| Product Description | 20W and 45W white wall chargers |
| Product Report and Image | Link to product image and PDF |
Affected Models
| Product Name | Configurations | Model Number | Barcode | Affected date range |
|---|---|---|---|---|
| 20W Wall Charger | O2 Original 20W Mains Charger (without cable), O2 Original 20W Mains Charger with USB-C to USB-C Cable, O2 Original 20W Mains Charger with USB-C to Lightning Cable | AKOC20WN | 5056489706723 | August 2021–January 2023 |
| 45W Wall Charger | O2 Original 45W Mains Charger (without cable), O2 Original 45W Mains Charger with USB-C to USB-C Cable, O2 Original 45W Mains Charger with USB-C to Lightning Cable | AKO45UWN | 5056489753680 | August 2021–January 2023 |
Hazard
The product presents a low risk of an electrical fault after several reports of black soot coming out of the product due to the capacitor overloading. O2 are recalling the products from the end user.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.
Corrective action
Recall of the product from end users. The recall is open to anyone who may have purchased a charger, whether that was done as a solo accessory or along with a cable. O2 have not identified the cable as being a safety issue as part of the recall, so they are not recalling or replacing any cables. Only the plugs are subject to the recall and the offer to have them replaced. For more information, please see: https://www.o2.co.uk/help/safety-and-security/o2-original-plugs-voluntary-product-recall
Additional information
PSD case number: 2311-0054
Notified by: Local Authority Trading Standards.
Can I get a refund?
In most cases, yes – recalled items can usually be returned for a full refund, repair or replacement, often without a receipt. Follow the instructions in the notice above, or contact the shop you bought it from. More on your rights after a recall.
Updated 21 November 2023. This page summarises an official notice. Details can change – always follow the official notice.