Pantene Pro-V Gold Series Intensive Repair & Hydration Mask Strength Leave in Conditioner
- Affected
- Hair conditioning mask.
- The problem
- The product launched as leave-on hair masks while the formulas are designed for rinse-off application.
- What to do
- The product has been withdrawn from sale. If you own one, stop using it and contact the seller.
Product information
| Type | Cosmetics – Hair mask |
|---|---|
| EAN code | Pantene Gold Series Hydration Mask 500 ML: 8006540497920 and Pantene Gold Series Repair Mask 500 ML: 8006540497890 |
| Country of Origin | France |
| Product description | Hair conditioning mask. |
| Product Report and Image | Link to product image and PDF |
Hazard
Products were launched as leave-on hair masks while the formulas are designed for rinse-off application. This discrepancy would not be expected to cause any adverse health consequences.
Corrective action
All stock blocked and production halted. Product voluntarily withdrawn from stores. All impacted product destroyed or made compliant. For more information, please see https://www.pg.co.uk/notices/.
Additional information
PSD case number: 2203-0447
Notified by: Office for Product Safety and Standards
Can I get a refund?
In most cases, yes – recalled items can usually be returned for a full refund, repair or replacement, often without a receipt. Follow the instructions in the notice above, or contact the shop you bought it from. More on your rights after a recall.
Updated 7 April 2022. This page summarises an official notice. Details can change – always follow the official notice.