Portable Fan Heater sold via OnBuy
- Affected
- Fan heater with direct plug-in to electrical socket, small remote control and instructions manual.
- The problem
- The product presents a serious risk of electric shock as the plug face did not meet the dimensional and constructional requirements of the standard.
- What to do
- We recommend owners to stop using the product immediately. Contact the distributor you purchased from to request redress.
Product information
| Type | Electrical appliances and equipment – Fan heater |
|---|---|
| Barcode | 6984635012031 |
| Listing Name | Portable Electric Heater 500W UK Plug Timer + Remote Control Digital Display |
| Country of Origin | China |
| Product Description | Fan heater with direct plug-in to electrical socket, small remote control and instructions manual. |
| Product Report and Image | Link to Product Image and PDF |
Hazard
The product presents a serious risk of electric shock as the plug face did not meet the dimensional requirements of BS 1363 because the live and neutral pins were too close together and would not fit into the plug gauge. The earth pin was sleeved, which is not permitted. The edge of the live and neutral pins were also less than the required 9.5mm from the edge of the plug place, which could allow the user to touch the live pins when removing or inserting the plug face into a socket. The product also drew a greater level of power than the stated 500W and required improvements to markings, labelling and documentation.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.
Corrective action
We recommend owners to stop using the product immediately. Contact the distributor you purchased from to request redress.
The listing has been removed by the online marketplace (OnBuy).
Additional information
PSD case number: 2212-0176
Notified by: Local Authority Trading Standards
Can I get a refund?
In most cases, yes – recalled items can usually be returned for a full refund, repair or replacement, often without a receipt. Follow the instructions in the notice above, or contact the shop you bought it from. More on your rights after a recall.
Updated 16 February 2023. This page summarises an official notice. Details can change – always follow the official notice.