Premier Foods recalls Bisto Original Gravy Powder because of undeclared milk
- Affected
- Bisto Original Gravy Powder
- The problem
- Milk
- Allergen
- Milk – not shown correctly on the label. Only a risk if you're allergic or intolerant to it.
- What to do
- If you have bought the above product and have an allergy or intolerance to milk or milk constituents do not eat it. If customers are making an essential trip to the store where it was bought from, they can return the item in-store for a full refund. Alternatively contact Premier…
Products affected
Bisto Original Gravy Powder
- Pack size: 400g
- Lot 0092 A5 (all products with this lot number and time codes between 22:41 and 22:47) · Best before end: March 2022
Risk
Milk
This product contains milk making it a possible health risk for anyone with an allergy or intolerance to milk or milk constituents.
Action taken by the company
Premier Foods is recalling the above product from customers and has been advised to contact the relevant allergy support organisations, which will tell their members about the recall. The company has also issued a point-of-sale notice to its customers. These notices explain to customers why the product is being recalled and tells them what to do if they have bought the product. Please see the attached notice.
What you should do
If you have bought the above product and have an allergy or intolerance to milk or milk constituents do not eat it. If customers are making an essential trip to the store where it was bought from, they can return the item in-store for a full refund. Alternatively contact Premier Foods Customer Service at www.bisto.co.uk or call 0800 085 3959 (Mon-Fri 9am-5pm), or call Asda Customer Relations on 0800 952 0101.
More information
Premier Foods is recalling Bisto Original Gravy Powder because it contains milk which is not mentioned on the label. This means the product is a possible health risk for anyone with an allergy or intolerance to milk or milk constituents. This only affects products sold in certain Asda stores in the north of England with lot number 0092 A5 and time codes between 22:41 and 22:47.
Can I get a refund?
In most cases, yes – recalled items can usually be returned for a full refund, repair or replacement, often without a receipt. Follow the instructions in the notice above, or contact the shop you bought it from. More on your rights after a recall.
Updated 5 June 2020. This page summarises an official notice. Details can change – always follow the official notice.