Pro-Wax 100 Wax Heater sold via Amazon
- Affected
- White wax heater with blue lid and labelling.
- The problem
- The product presents a high risk of electric shock due to access to live parts under fault conditions.
- What to do
- The listings have been taken down. If you bought one, stop using it and contact the seller for a refund.
Product information
| Type | Electrical appliances and equipment – Wax Heater |
|---|---|
| Barcode | X00106ZRZJ |
| Country of Origin | China |
| Product description | White wax heater with blue lid and labelling. |
| Product Report and Image | Link to Product Image and PDF |
Hazard
The product presents a high risk of electric shock. The bowl of the product had a lacquer present preventing an adequate protective earth connection to accessible metal parts, which can allow the product to become live under fault conditions. The fuse also did not contain a ballast and is considered counterfeit, preventing its protective function from operating under fault conditions.
The product also required improvement to marking, labelling and documentation.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016 or the Plugs & Sockets etc. (Safety) Regulations 1994.
Corrective action
The import has been rejected at the border.
The listing has been removed by the online marketplace (Amazon).
Additional information
PSD case number: 2308-0063
Notified by: Local Authority Trading Standards
Can I get a refund?
In most cases, yes – recalled items can usually be returned for a full refund, repair or replacement, often without a receipt. Follow the instructions in the notice above, or contact the shop you bought it from. More on your rights after a recall.
Updated 20 December 2023. This page summarises an official notice. Details can change – always follow the official notice.