Quad Lock MAG Battery Pack
- Affected
- A black square magnetic lithium-ion battery powered wireless portable power bank. Product is designed to charge a mobile phone device by attaching to the back magnetically.
- The problem
- The product presents a risk of fire as it may overheat and ignite.
- What to do
- Affected consumers are advised to immediately stop using the MAG Battery Pack and access the Quadlock website to participate in the recall. Once the form has been filled in, consumers will be given the option to receive a full refund or store credit.
Product information
| Type | Electrical Appliances and Equipment – Wireless Portable Power Bank |
|---|---|
| Brand | Quad Lock |
| Model | MA-BPK-5000 |
| Sales period of affected products | Before 7th November 2024 |
| Product Description | A black square magnetic lithium-ion battery powered wireless portable power bank. Product is designed to charge a mobile phone device by attaching to the back magnetically. |
| Product Report and Image | Link to product image and PDF |
Hazard
The product presents a risk of fire as it has been identified that the battery may overheat and enter into thermal runaway, causing a fire.
The product does not meet the requirements of the General Product Safety Regulations 2005.
Corrective action
The product has been recalled from end users.
Affected consumers are advised to immediately stop using the MAG Battery Pack and access the Quadlock website to participate in the recall. Once the form has been filled in, consumers will be given the option to receive a full refund or store credit.
For further information, please access the Quad Lock recall alert at the following link: http://www.quadlockcase.net/recall
Once you have lodged your claim, consumers are advised to dispose the battery pack. Owners should not dispose of lithium-ion batteries in normal household waste. For further information on household waste, including on local sites accepting lithium-ion batteries for safe disposal, access the following Gov.uk webpage: https://www.gov.uk/dispose-household-waste
Additional information
PSD number: 2411-0056
Notified by: Office for Product Safety and Standards
Can I get a refund?
In most cases, yes – recalled items can usually be returned for a full refund, repair or replacement, often without a receipt. Follow the instructions in the notice above, or contact the shop you bought it from. More on your rights after a recall.
Updated 12 November 2024. This page summarises an official notice. Details can change – always follow the official notice.