Radley Cosy Up Ribbed Socks and Ceramic Mug Gift Set in Chalk
- Affected
- A ceramic mug in ‘chalk’ supplied with socks as part of a gift set. Packaged in a white and burgundy box. Affected sets were sold between 30th August 2024 and 6th December 2024.
- The problem
- The product presents a risk of burns as the base of the ceramic mug can crack and separate whilst in use, resulting in potentially hot contents spilling.
- What to do
- Consumers in possession of the affected product are advised to cease use immediately. If you purchased the product from Radley, please destroy the item and contact SLG brands on 0800 0590157 or Radley on 0191 743 3905 for details on how to obtain a full refund.
Product information
| Type | Kitchen / cooking accessories – Ceramic mug and sock gift set |
|---|---|
| Brand | Radley |
| Barcode | 5016155273331 |
| Country of Origin | China |
| Product Description | A ceramic mug in ‘chalk’ supplied with socks as part of a gift set. Packaged in a white and burgundy box. Affected sets were sold between 30th August 2024 and 6th December 2024. |
| Product Report and Image | Link to product image and PDF |
Hazard
The product presents a risk of burns as the base of the ceramic mug can crack and separate whilst in use, resulting in potentially hot contents spilling.
The product does not meet the requirements of the General Product Safety Regulations 2005.
Corrective action
The product has been recalled from end users.
Consumers in possession of the affected product are advised to cease use immediately. If you purchased the product from Radley, please destroy the item and contact SLG brands on 0800 0590157 or Radley on 0191 743 3905 for details on how to obtain a full refund.
For further information, and details on how Radley can be contacted online, please access the Radley recall site here: https://www.radley.co.uk/help/product-recall
If you purchased your item from Boots, you should return the item to your nearest store for a full refund. For further information, please access the Boots recall site here: https://www.boots.com/product-recall
Additional information
PSD case number: 2412-0074
Notified by: Local Authority Trading Standards
Can I get a refund?
In most cases, yes – recalled items can usually be returned for a full refund, repair or replacement, often without a receipt. Follow the instructions in the notice above, or contact the shop you bought it from. More on your rights after a recall.
Updated 12 December 2024. This page summarises an official notice. Details can change – always follow the official notice.