Replacement Charger for Microsoft Surface sold via AliExpress
- Affected
- Black replacement laptop charger for Microsoft Surface, including black transformer and black power supply lead with red fuse cover.
- The problem
- The product presents a serious risk of electric shock as its poor external build quality can allow access to live parts.
- What to do
- We recommend owners stop using this product immediately. Contact the distributor you purchased from to request redress.
Product information
| Type | Electrical Appliances and Equipment – Replacement Laptop Charger |
|---|---|
| Model | DHM1800 |
| AliExpress ID | 4000800764967 |
| Listing Name | Charger for Microsoft surface book pro 3/4/5/6/7 power adapter Supply 65w 15V 4A Tablet Laptop PC Fast Charging EU AU US UK plug |
| Country of Origin | China |
| Product Description | Black replacement laptop charger for Microsoft Surface, including black transformer and black power supply lead with red fuse cover. |
| Product Report and Image | Link to Product Image and PDF |
Hazard
The product presents a serious risk of electric shock as it has insufficient external build quality, which can allow access to live parts. If a user were to touch the live part when the product is plugged in, they would receive an electric shock. The product also required improvements to marking, labelling and documentation.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.
Corrective action
The listing has been removed by the online marketplace (AliExpress).
We recommend owners stop using this product immediately. Contact the distributor you purchased from to request redress.
Additional information
PSD case number: 2207-0317
Notified by: Office for Product Safety and Standards
Can I get a refund?
In most cases, yes – recalled items can usually be returned for a full refund, repair or replacement, often without a receipt. Follow the instructions in the notice above, or contact the shop you bought it from. More on your rights after a recall.
Updated 5 June 2023. This page summarises an official notice. Details can change – always follow the official notice.