Robotic Massage Cushion
- Affected
- Electric massage seat for use in cars.
- The problem
- The product presents a high risk of electric shock as the transformer is poorly constructed and fails to meet the minimum creepage and clearance distances.
- What to do
- The import has been rejected at the border and destroyed.
Product information
| Type | Electrical appliances and equipment – Chair Massager |
|---|---|
| Model | JB-100B (Massager), DEL-XT121 (Adaptor) |
| Barcode | S500051000529109408 |
| Country of Origin | China |
| Product Description | Electric massage seat for use in cars. |
| Product Report and Image | Link to product image and PDF |
Hazard
The product presents a high risk of electric shock as the transformer is poorly constructed and fails to meet the minimum creepage and clearance distances. The internal build quality also required improvement and featured poor quality soldering with wires soldered directly to the PCB. Over time, these inadequate internal connections may loosen, causing the product to become live. The user may receive an electric shock.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016 and the Plugs & Sockets etc. (Safety) Regulations 1994.
Corrective action
The import has been rejected at the border and destroyed.
Additional information
PSD notification number: 2507-0082
Notified by: Local Authority Trading Standards
Can I get a refund?
In most cases, yes – recalled items can usually be returned for a full refund, repair or replacement, often without a receipt. Follow the instructions in the notice above, or contact the shop you bought it from. More on your rights after a recall.
Updated 25 July 2025. This page summarises an official notice. Details can change – always follow the official notice.