R&R Luxury Limited Skincare Shea Butter Body Balm
- Affected
- Shea butter “body balm” in a green tube. Labelling states ‘Lemongrass, 100% natural’.
- The problem
- The product presents a serious chemical risk as it contains 12,900 mg/kg of Citral, which is higher than the safe limit for this ingredient in cosmetics.
- What to do
- The import has been rejected at the border.
Product information
| Type | Cosmetics – Moisturiser |
|---|---|
| Brand | R&R Skincare |
| Batch | RBBB010 |
| Country of Origin | Ghana |
| Product Description | Shea butter “body balm” in a green tube. Labelling states ‘Lemongrass, 100% natural’. |
| Product Report and Image | Link to product image and PDF |
Hazard
The product presents a serious chemical risk as it contains 12,900 mg/kg of Citral which is higher than the safe limit for this ingredient in cosmetics.
Permitted fragrance allergens were detected in the product at a concentration above the limit of quantification, without being indicated on the product’s label. This includes: Citral, Eugenol, Geraniol, Isoeugenol, Limonene and Linalool. According to Cosmetic Products Enforcement Regulations 2013, the presence of these allergenic substances must be indicated in the ingredients list of a leave-on product when the concentration of the substance exceeds 0.001% (10 mg/kg).
The product does not meet the requirements of Regulation 1223/2009 or the Cosmetic Products Enforcement Regulations 2013.
Corrective action
The import has been rejected at the border.
Additional information
PSD case number: 2501-0071
Notified by: Local Authority Trading Standards
Can I get a refund?
In most cases, yes – recalled items can usually be returned for a full refund, repair or replacement, often without a receipt. Follow the instructions in the notice above, or contact the shop you bought it from. More on your rights after a recall.
Updated 17 January 2025. This page summarises an official notice. Details can change – always follow the official notice.