Shoulder and Neck Massager, JBY-820
- Affected
- Electric shoulder and neck massaging tool with attached wall plug.
- The problem
- The product presents a high risk of fire because the plug pins do not meet the dimensional requirements of BS 1363.
- What to do
- The import has been rejected at the border and destroyed.
Product information
| Type | Electrical appliances and equipment – Body Massage/Toning – Replacement Parts |
|---|---|
| Model | JBY-820 |
| Product carton identifiers | IC950351251009659, 921555291796, 950351-T50, 9023901 |
| Country of Origin | China |
| Product Description | Electric shoulder and neck massaging tool with attached wall plug. |
| Product Report and Image | Link to product image and PDF |
Hazard
The product presents a high risk of fire because the plug pins do not meet the dimensional requirements of BS 1363. As a result, the plug may not fit securely into a socket, leading to overheating and fire.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016 or the Plugs and Sockets (Safety) Regulations 1994.
Corrective action
The import has been rejected at the border and destroyed.
Additional information
PSD notification number: 2601-0318
Notified by: Local Authority Trading Standards
Can I get a refund?
In most cases, yes – recalled items can usually be returned for a full refund, repair or replacement, often without a receipt. Follow the instructions in the notice above, or contact the shop you bought it from. More on your rights after a recall.
Updated 30 January 2026. This page summarises an official notice. Details can change – always follow the official notice.