Sundance Spas and Jacuzzi Hot Tubs
- Affected
- Freestanding spas and jacuzzis. The model number and serial number are engraved into a silver plate in the equipment bay of the hot tub.
- The problem
- The product presents a risk of burns as the temperature sensor may relay incorrect water temperatures.
- What to do
- Owners who own an affected unit and have not yet had their sensor replaced should use an accurate external thermometer to confirm the water temperature prior to entering the hot tub until the hot tub is confirmed not to have the affected temperature sensor.
Product information
| Type | Electrical appliances and equipment – Hot Tubs and Jacuzzis |
|---|---|
| Affected Models | Jacuzzi® J-200™, J-300™, J-400™ and J-500™ Collection hot tubs and Sundance® Spas 680™, 780™, 880™ and 980™ series spas |
| Manufacturing dates | Affected units were manufactured between 29 July 2021 and February 9 2022. |
| Country of Origin | Mexico |
| Product Description | Freestanding spas and jacuzzis. The model number and serial number are engraved into a silver plate in the equipment bay of the hot tub. |
| Product Report and Image | Link to Product Image and PDF |
Hazard
Minor cracks in the sensor thermistor chip may reduce electrical resistance in the thermistor, causing the temperature sensor to relay incorrect water temperatures (but not >46C°). This can cause the water to be hotter than the set temperature, presenting a risk of burns and injuries.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.
Corrective action
Owners of affected spas in the UK have been contacted directly by the manufacturer or via distributors to arrange the replacement of the sensor (part # 6600-551).
Owners who own an affected unit and have not yet had their sensor replaced should use an accurate external thermometer to confirm the water temperature prior to entering the hot tub until the hot tub is confirmed not to have the affected temperature sensor.
Additional information
PSD case number: 2301-0007
Notified by: Local Authority Trading Standards
Can I get a refund?
In most cases, yes – recalled items can usually be returned for a full refund, repair or replacement, often without a receipt. Follow the instructions in the notice above, or contact the shop you bought it from. More on your rights after a recall.
Updated 25 August 2023. This page summarises an official notice. Details can change – always follow the official notice.