The Raw Factory recalls various raw pet food products containing tripe and/or pork as they contain salmonella

Products affected

Chicken & Tripe

• Batch code CT145, CT146, CT147, CT148, CT149 · Best before September 2019 · All products purchased between 19/09/18 and 31/10/18

Lamb & Tripe

• Batch code L&T88, L&T89, L&T90, L&T91 · Best before September 2019 · All products purchased between 19/09/18 and 31/10/18

Duck Pork & Offal

• Batch code DPO71, DPO72, DPO73, DPO74, DPO75 · Best before September 2019 · All products purchased between 19/09/18 and 31/10/18

Pork Mince

• Batch code PM65 · Best before September 2019 · All products purchased between 19/09/18 and 31/10/18

Tripe

• Batch code T124, T125, T126, T127, T128 · Best before September 2019 · All products purchased between 19/09/18 and 31/10/18

Chicken Tripe & Offal

• Batch code CTO123, CTO124, CTO125 · Best before September 2019 · All products purchased between 19/09/18 and 31/10/18

Tripe plus Turkey

• Batch code T&T71, T&T72, T&T73, T&T74, T&T75 · Best before September 2019 · All products purchased between 19/09/18 and 31/10/18

Duck Tripe & Offal

• Batch code DTO115, DTO116, DTO117, DTO118 · Best before September 2019 · All products purchased between 19/09/18 and 31/10/18

Salmon & Tripe

• Batch code S&T85, S&T86, S&T87 · Best before September 2019 · All products purchased between 19/09/18 and 31/10/18

Beef & Tripe

• Batch code B&T110, B&T111 · Best before September 2019 · All products purchased between 19/09/18 and 31/10/18

Pork & Tripe

• Batch code P&T38, P&T39, P&T40, P&T41 · Best before September 2019 · All products purchased between 19/09/18 and 31/10/18

Tripe Chunks

• Batch code TC28 · Best before September 2019 · All products purchased between 19/09/18 and 31/10/18

Risk

The presence of salmonella in the products listed. Salmonella is a bacterium that can cause food poisoning in humans and animals. The product could therefore carry a potential risk, either through direct handling of the pet food, or indirectly for example from food bowls or utensils or contact with the faeces of infected animals. In humans, symptoms caused by salmonella usually include fever, diarrhoea and abdominal cramps.

Action taken by the company

The Raw Factory Ltd is recalling the above products. Point of sale notices will be displayed in all retail stores that are selling these products. These notices explain to customers why the products are being recalled and tell them what to do if they have bought the products. Please see the attached notice.

What you should do

Pet owners: When handling and serving raw pet food to pets it is always advised to clean utensils and feeding bowls thoroughly. Consumers should wash hands thoroughly after handling raw pet food and store separate from any ready-to-eat foods. Care should be taken when defrosting to avoid cross contamination of other foods/ surfaces. If you have bought any of the above products, return them to the store from where they were bought for a full refund.

More information

The Raw Factory Ltd is recalling various raw pet food products containing tripe and/or pork because they contain salmonella.

Can I get a refund?

In most cases, yes – recalled items can usually be returned for a full refund, repair or replacement, often without a receipt. Follow the instructions in the notice above, or contact the shop you bought it from. More on your rights after a recall.

Updated 16 November 2018. This page summarises an official notice. Details can change – always follow the official notice.