Toshiba AC Adapters for Laptops
- Affected
- Various Toshiba branded AC adapters with DC-in plug used to charge laptops. Please note, this is an expansion of the recall announced in 2018, with additional models now identified as being affected by the hazard. Customers who previously checked and determined that their AC adapter was not affected by the…
- The problem
- The product presents a risk of fire and burns as they may overheat during use.
- What to do
- Consumers are advised to check their AC adapter’s part number and if affected, they should turn off the laptop and unplug the AC adapter immediately.
Product information
| Type | Electrical appliances and equipment – AC Adapters |
|---|---|
| Brand | Toshiba |
| Models | Access the PDF below for a list of affected models and part numbers, and a list of PC models which may be supplied with affected adapters. |
| Country of Origin | China |
| Product Description | Various Toshiba branded AC adapters with DC-in plug used to charge laptops. Please note, this is an expansion of the recall announced in 2018, with additional models now identified as being affected by the hazard. Customers who previously checked and determined that their AC adapter was not affected by the June 2018 recall must now re-check their AC adapter. |
| Product Report and Image | Link to product image and PDF |
Hazard
It has been identified that the laptop AC adapters can overheat and spark, presenting a risk of fire and burns.
The affected products do not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.
Corrective action
The products have been recalled from end users.
Consumers are advised to check their AC adapter’s part number and if affected, they should turn off the laptop and unplug the AC adapter immediately.
Please access the Dynabook manual checker to check if your adapter is affected and therefore qualifies for a replacement. The checker also includes details on how to locate your adapter’s part and serial number.
For further information, please access the Dynabook recall page: AC Adapter Replacement Information.
Alternatively, consumers may contact Dynabook Customer Support at: https://public.support.emea.dynabook.com/
Additional information
PSD notification: 2502-0032
Notified by: Local Authority Trading Standards
Can I get a refund?
In most cases, yes – recalled items can usually be returned for a full refund, repair or replacement, often without a receipt. Follow the instructions in the notice above, or contact the shop you bought it from. More on your rights after a recall.
Updated 11 February 2025. This page summarises an official notice. Details can change – always follow the official notice.