Towel Warmer RTD-23A
- Affected
- Towel warmer with RTD-23A on the front panel.
- The problem
- The product presents a high risk of electric shock as it has poor-quality internal soldering, including wires soldered directly to the PCB.
- What to do
- The import has been rejected at the border.
Product information
| Type | Electrical appliances and equipment – Warming Appliances Replacement Parts/Accessories |
|---|---|
| Model | RTD-23A |
| Country of Origin | China |
| Product Description | Towel warmer with RTD-23A on the front panel. |
| Product Report and Image | Link to product image and PDF |
Hazard
The product presents a high risk of electric shock as it has poor-quality internal soldering, including wires soldered directly to the PCB. The top plate of the product is also insufficiently earthed. This means that if a wire becomes dislodged, the entire product may become live and shock the user. Improvements are also required to product labelling and marking.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.
Corrective action
The import has been rejected at the border.
Additional information
PSD notification number: 2604-0087
Notified by: Local Authority Trading Standards
Can I get a refund?
In most cases, yes – recalled items can usually be returned for a full refund, repair or replacement, often without a receipt. Follow the instructions in the notice above, or contact the shop you bought it from. More on your rights after a recall.
Updated 19 May 2026. This page summarises an official notice. Details can change – always follow the official notice.