Travel Clothes Steamer

Product information

Type	Electrical appliances and equipment – Clothes steamer
Barcode	830809001096
Batch Code	298992347474
Country of Origin	China
Product Description	A green and white travel clothes steamer device packaged in a blue cardboard box.
Product Report and Image	Link to Product Image and PDF

Hazard

The product presents a serious risk of electric shock as it was found to have a counterfeit plug and fuse. The live pin on the plug measured only 17 millimetres, below the required length of 17.2mm to 18.2mm and there was no approval certificate for the plug. The end cap on the fuse could be removed by hand and did not contain and ballast. There was also no approval certificate for the fuse. The external build quality was found to be poor as live parts could be accessed by hand and when the product was bent, the rear cover came off. The internal build quality also required improvement and featured poor quality soldering with connections made using crimped connectors that could be removed by hand. Some of the required documentation and markings were also missing.

The product does not comply with the Electrical Equipment (Safety) Regulations 2016 or the Plugs & Sockets (Safety) Regulations 1994.

Corrective action

Destruction of the product.

Additional information

PSD case number: 2303-0110

Notified by: Local Authority Trading Standards

Can I get a refund?

In most cases, yes – recalled items can usually be returned for a full refund, repair or replacement, often without a receipt. Follow the instructions in the notice above, or contact the shop you bought it from. More on your rights after a recall.

Updated 6 April 2023. This page summarises an official notice. Details can change – always follow the official notice.