Urban Arrow Cargo Bikes fitted with Satori Trident Seat Post
- Affected
- A range of Urban Arrow branded electric bikes that are fitted with Satori Trident Seat Posts. If you purchased your bike outside the period from 2016 to 2022, it will not be fitted with a Satori Trident Seat Post and is not affected by this safety issue.
- The problem
- Bicycles fitted with a Satori Trident seat post present a risk of injuries as the front bolt in the seat post clamping mechanism can break if the bolt is overtightened.
- What to do
- If you own an affected electric bike, please contact your local authorised dealer. An appointment will then be arranged to remove the affected Satori Trident Seat. Your bike will be fitted with a newer Promax seat post free of charge.
Product information
| Type | Hobby/sports equipment – Cycles (Powered) |
|---|---|
| Brand | Urban Arrow |
| Affected models | Urban Arrow Family, Urban Arrow Shorty, Urban Arrow Cargo and Urban Arrow Tender |
| Production period | 2016-2022 |
| Country of Origin | Netherlands |
| Product Description | A range of Urban Arrow branded electric bikes that are fitted with Satori Trident Seat Posts. If you purchased your bike outside the period from 2016 to 2022, it will not be fitted with a Satori Trident Seat Post and is not affected by this safety issue. |
| Product Report and Image | Link to product image and PDF |
Hazard
Electric bikes fitted with a Satori Trident seat post present a risk of injuries as the front bolt in the seat post clamping mechanism can break if the bolt is overtightened. This can lead to the saddle becoming detached suddenly during use, potentially resulting in the user falling and receiving injuries.
The affected products do not meet the requirements of the Supply of Machinery (Safety) Regulations 2008.
Corrective action
Electric bikes fitted with a Satori Trident Seat Post are subject to a replacement programme by Urban Arrow.
If you own an affected electric bike, please contact your local authorised dealer. An appointment will then be arranged to remove the affected Satori Trident Seat. Your bike will be fitted with a newer Promax seat post free of charge.
To locate your nearest authorised dealer, please access: Find Your Urban Arrow Dealer – Dealer Locator. Alternatively, for further information please visit the Urban Arrow service centre announcement, or email the Urban Arrow customer service team on service@urbanarrow.com.
Additional information
PSD case number: 2610-0216
Notified by: Office for Product Safety and Standards
Can I get a refund?
In most cases, yes – recalled items can usually be returned for a full refund, repair or replacement, often without a receipt. Follow the instructions in the notice above, or contact the shop you bought it from. More on your rights after a recall.
Updated 6 November 2026. This page summarises an official notice. Details can change – always follow the official notice.