What to do if your car is recalled
What a vehicle recall letter means, how the free repair works, how long it takes and what happens if you ignore it.
A recall letter for your car can sound alarming, but it is usually straightforward. It means the manufacturer has found a fault that could affect safety, and it will fix it for free. Here is what to do.
How you find out
Manufacturers use DVLA records to write to the registered keeper of every affected vehicle. If you have moved house or bought the car second-hand and the logbook was not updated, the letter can go astray. That is why it is worth checking yourself from time to time, especially after buying a used car.
You can check any car, van, motorbike or caravan on our car recall check, or on the DVSA’s own recall service using the make, model and, for some recalls, the vehicle identification number (VIN). The VIN is on your V5C logbook and usually on a plate at the bottom of the windscreen.
What the letter will say
- What the fault is and what could happen if it is not fixed.
- What you should do now, for example “do not drive the vehicle” in rare serious cases, or simply “book a repair”.
- How to book, usually with any franchised dealer for that make.
The repair is free
Recall work is paid for by the manufacturer, whatever the age of the car and whether or not you bought it from a dealer. You should not be charged for the parts or labour. Many dealers will also offer a courtesy car or collection, though that is not guaranteed, so ask when you book.
Some repairs take less than an hour. Others need parts that are in short supply, and you may wait weeks. If the letter says the fault is serious and the car should not be driven, ask the dealer or manufacturer what help they offer while you wait.
What if you ignore it?
Nobody will force you to have recall work done, but it is a bad idea. The fault was serious enough for the manufacturer to recall thousands of vehicles. An unfixed recall can also put buyers off when you come to sell, and it could cause problems with an insurance claim if the fault played a part in an accident.
Buying a used car
Before you buy, check the car for outstanding recalls and ask the seller for proof that any recall work was done. The dealer that did the work can confirm it from the manufacturer’s records. Once you own the car, update the V5C straight away so future recall letters reach you.
If something goes wrong
If a dealer refuses to do recall work or tries to charge you, contact the manufacturer’s customer services directly. If you are still stuck, you can report the problem to the DVSA. Keep copies of letters and receipts.
More guides
- Recall, withdrawal or safety notice: what’s the difference?
- Your rights when a product is recalled
- E-bike and e-scooter battery safety
- Product safety marks explained: UKCA, CE and more
This guide is general information, not legal or medical advice. Always follow the official notice for a specific recall. Read our editorial policy or see all guides.