3.8M Telescopic Ladder
- Affected
- Telescopic ladder that can extend to 3.8M in height.
- The problem
- The product presents a serious risk of injuries as it can excessively bend when loaded. The user could lose balance and fall if the product bent under the weight, causing the user to injure themselves. Images of product failure can be found in the Product Report.
- What to do
- The import has been rejected at the border and destroyed.
Product information
| Type | Other – Ladder |
|---|---|
| Model number | DX-BXG-380A |
| Carton number | G8926-DGL-GT-002-E, RVG8926-231018-005-139 |
| Country of Origin | China |
| Product description | Telescopic ladder that can extend to 3.8M in height. |
| Product Report and Images | Link to product image and PDF |
Hazard
The product presents a serious risk of injuries as it can excessively bend when loaded. The user could lose balance and fall if the product bent under the weight, causing the user to injure themselves. The product also requires improvement to marking, labelling and documentation.
The product does not meet the requirements of the General Product Safety Regulations 2005.
Corrective action
The import has been rejected at the border and destroyed.
Additional information
PSD case number: 2402-0010
Notified by: Local Authority Trading Standards.
Can I get a refund?
In most cases, yes – recalled items can usually be returned for a full refund, repair or replacement, often without a receipt. Follow the instructions in the notice above, or contact the shop you bought it from. More on your rights after a recall.
Updated 9 April 2024. This page summarises an official notice. Details can change – always follow the official notice.