5m Telescopic Ladder
- Affected
- A 5-metre-long extendable telescopic style ladder
- The problem
- The product presents a serious risk of injuries as, at the preconditioning stage of testing, the top rung end caps and locking catches ruptured the rung brackets and one rung ruptured. The release indicator and locking mechanism broke on one rung and there was permanent deformation in rungs around locking mechanisms.
- What to do
- The import has been rejected at the border. Update: 28th April 2023: The product has been recalled from end users by Super Smart Services.
Product information
| Type | Other – Telescopic Ladder |
|---|---|
| Country of Origin | China |
| Product Description | A 5-metre-long extendable telescopic style ladder |
| Product Report and Image | Link to product image and PDF |
Hazard
The product presents a serious risk of injuries as, at the preconditioning stage of testing, the top rung end caps and locking catches ruptured the rung brackets of one rung ruptured. The release indicator and locking mechanism broke on one rung and there was permanent deformation in rungs around locking mechanisms. Furthermore, the ladder failed the test requirements of the relevant standard (BS EN 131-6:2019) in relation to the dimensional and functionality requirements.
The product does not meet the requirements of the General Product Safety Regulations 2005.
Corrective action
The import has been rejected at the border.
Update 28th April 2023: The product has been recalled from end users by Super Smart Services.
Additional information
PSD case number: 2211-0004
Notified by: Local Authority Trading Standards
Can I get a refund?
In most cases, yes – recalled items can usually be returned for a full refund, repair or replacement, often without a receipt. Follow the instructions in the notice above, or contact the shop you bought it from. More on your rights after a recall.
Updated 9 November 2022. This page summarises an official notice. Details can change – always follow the official notice.