Acer ES Series 5 AES015 Electric Scooter
- Affected
- A black, two-wheeled electric scooter.
- The problem
- The product presents a risk of injuries as a screw within the folding mechanism may loosen during use, leading to a loss of structural support and stability.
- What to do
- Affected consumers should stop using the product and complete the required maintenance to tighten the screw at home. Acer have prepared a step-by-step video demonstrating which screw to inspect and how to tighten it correctly which can be found here: AES015 - Tightening the Front Tube Screw.
Product information
| Type | Hobby/sports equipment – Scooters/Skateboards/Hoverboards (Powered) |
|---|---|
| Brand | Acer |
| Model | AES015 |
| Country of Origin | China |
| Product Description | A black, two-wheeled electric scooter. |
| Product Report and Image | Link to product image and PDF |
Hazard
The product presents a serious risk of injuries as a screw within the folding mechanism may not have been tightened to the required specification during production and can gradually loosen during normal use. This can lead to a loss of structural support and stability while riding, increasing the risk of the scooter collapsing and the rider losing balance, which may result in injuries.
The product does not meet the requirements of the Supply of Machinery (Safety) Regulations 2008.
Corrective action
The product has been recalled from end users.
Affected consumers should stop using the product and complete the required maintenance to tighten the screw at home. Acer have prepared a step-by-step video demonstrating which screw to inspect and how to tighten it correctly which can be found here: AES015 – Tightening the Front Tube Screw.
For further details, please access the Acer recall notice here: https://www.acer.com/gb-en/support/alerts-recalls/recall-aes015 or contact the Acer support centre on 0371 760 1000.
Additional information
PSD case number: 2604-0128
Lead Authority: Local Authority Trading Standards
Can I get a refund?
In most cases, yes – recalled items can usually be returned for a full refund, repair or replacement, often without a receipt. Follow the instructions in the notice above, or contact the shop you bought it from. More on your rights after a recall.
Updated 22 April 2026. This page summarises an official notice. Details can change – always follow the official notice.