Bugaboo Giraffe Highchair
- Affected
- Wooden highchair
- The problem
- The product presents a risk of injuries as when an infant is seated in the baby set accessory seat in the highchair, the legs of the highchair can detach from the frame if the screws attaching the legs to the frame are not tightly secured.
- What to do
- Bugaboo has launched a modification programme and will provide a free repair kit containing revised screws, an updated Allen key and a user manual on the proper application of the screws (the Repair Kit). You can check if your Bugaboo Giraffe needs a repair kit here: https://service.bugaboo.com/s/bugaboo-giraffe-repair-kit-checker?language=en_GB&Country=GB.
Product information
| Type | Childcare articles and children’s equipment – Wooden highchair |
|---|---|
| Brand | Bugaboo |
| Batch numbers | 200001001, 200001002, 200001005, 200001007, 200001013 |
| Country of Origin | Czech Republic |
| Product Description | Wooden highchair |
| Product Report and Image | Link to product image and PDF |
Hazard
When an infant is seated in the baby set accessory seat in the highchair, the legs of the highchair can detach from the frame if the consumer has not sufficiently tightened the screws attaching the legs to the frame. Bugaboo UK Limited understands that this can occur due to the opposing forces an infant’s thighs and feet can place on the upper baby set accessory seat and footrest.
The product does not meet the requirements of the General Product Safety Regulations 2005.
Corrective action
Bugaboo has launched a modification programme and will provide a free repair kit containing revised screws, an updated Allen key and a user manual on the proper application of the screws (the Repair Kit). You can check if your Bugaboo Giraffe needs a repair kit here: https://service.bugaboo.com/s/bugaboo-giraffe-repair-kit-checker?language=en_GB&Country=GB.
If you want to continue using your Bugaboo Giraffe highchair until you have replaced the screws using the Repair Set, you can only do so safely if you put the footrest in its lowest position. You can put the footrest in its lowest position by pressing the two buttons located on either side of the footrest while sliding the footrest down. For further details see here: https://service.bugaboo.com/s/article/Important-safety-update-regarding-your-Bugaboo-Giraffe-high-chai?language=en_GB&Country=GB.
Additional information
PSD number: 2504-0152
Notified by: Local Authority Trading Standards
Can I get a refund?
In most cases, yes – recalled items can usually be returned for a full refund, repair or replacement, often without a receipt. Follow the instructions in the notice above, or contact the shop you bought it from. More on your rights after a recall.
Updated 25 April 2025. This page summarises an official notice. Details can change – always follow the official notice.