(Relating to June 2023) Bugaboo Dragonfly Seat Pushchair
- Affected
- Compact and foldable pushchair for children up to 22kg. Products purchased after June 2023 are not affected by this recall.
- The problem
- The product presents a risk of injuries as the backrest may not be properly secured if the pushchair is unfolded in a certain way.
- What to do
- Owners with affected products purchased prior to June 2023 should reach out to the Bugaboo Customer Services team via email under service.uk@bugaboo.com.
Product information
| Type | Childcare articles and children’s equipment – Stroller Seat |
|---|---|
| Brand | Bugaboo |
| Barcodes | 8717447189534, 8717447189534 8717447351825 8717447581772 8717447448044 8717447634317 8717447244004 |
| Country of Origin | China |
| Product Description | Compact and foldable pushchair for children up to 22kg. Products purchased after June 2023 are not affected by this recall. |
| Product Report and Image | Link to product image and PDF |
Hazard
The product presents a risk of injuries as if the pushchair is unfolded in the ‘parent facing’ position and the backrest is put in a horizontal position without first being adjusted to a fully upright position (as specified in the user instructions), the backrest will not be properly secured. This will then cause the backrest to move past its intended stopping point when the child is placed on the seat. This could potentially lead to a risk of injury.
The product does not meet the requirements of the General Product Safety Regulations 2005.
Corrective action
The product was recalled by Bugaboo in June 2023. Products currently for sale via authorised Bugaboo distribution channels, and products purchased since June 2023, are unaffected.
Owners with affected products purchased prior to June 2023 should reach out to the Bugaboo Customer Services team via email under service.uk@bugaboo.com.
For more further information, access the Bugaboo website at the following link: https://service.bugaboo.com/s/article/UPDATE-Important-notice-regarding-Bugaboo-Dragonfly-seat-safety?language=en_GB
Additional information
PSD case number: 2408-0168
Notified by: Local Authority Trading Standards
Can I get a refund?
In most cases, yes – recalled items can usually be returned for a full refund, repair or replacement, often without a receipt. Follow the instructions in the notice above, or contact the shop you bought it from. More on your rights after a recall.
Updated 30 June 2023. This page summarises an official notice. Details can change – always follow the official notice.