Canyon E-Bike Batteries
- Affected
- Black e-bike batteries fitted to some Canyon E-performance bikes (M091, M124, M129).
- The problem
- The product presents a high risk of fire as the housing on the battery may be damaged, allowing water ingress.
- What to do
- Sending a notification directly to consumers via contact details to stop-use of the product immediately and inspect the battery housing for potential damage.
Product information
| Type | Electrical appliances and equipment – E-Bike Battery |
|---|---|
| Brand | Canyon |
| Models | BT001, 720 Wh (Gen 1); BT002, 900 Wh (Gen 1); BT003, 720 Wh (Gen 2); and BT004, 900 Wh (Gen 2) |
| Country of Origin | China |
| Product Description | Black e-bike batteries fitted to some Canyon E-performance bikes (M091, M124, M129). |
| Product Report and Image | Link to product image and PDF |
Hazard
The product presents a high risk of fire as it has been identified that the battery may have damaged housing. The cracks or gaps in the battery housing may allow water ingress, leading to it short circuiting and causing a fire.
The product does not meet the requirements of the General Product Safety Regulations 2005.
Corrective action
The product has been recalled from end users.
Canyon is stopping all sales of the affected products and:
-
Sending a notification directly to consumers via contact details to stop-use of the product immediately and inspect the battery housing for potential damage.
-
Provide for disposal of the battery through Canyon’s service network or else direct the consumer to dispose in compliance with local legal requirements. Owners should not dispose of lithium-ion batteries in normal household waste. For further information on household waste, including on local sites accepting lithium-ion batteries for safe disposal, access the following Gov.uk webpage: https://www.gov.uk/dispose-household-waste
-
Where relevant, a replacement battery will be provided.
Further information can be accessed on the Canyon website at the following link: https://www.canyon.com/en-gb/customer-service/repair-spares-warranty/spectral-on-and-torque-on.html
Additional information
PSD number: 2411-0074
Notified by: Local Authority Trading Standards
Can I get a refund?
In most cases, yes – recalled items can usually be returned for a full refund, repair or replacement, often without a receipt. Follow the instructions in the notice above, or contact the shop you bought it from. More on your rights after a recall.
Updated 13 November 2024. This page summarises an official notice. Details can change – always follow the official notice.