Citroen C4 and C5 AIRCROSS recall: Citroen Automomous Telematics Box.
Yes – some of these vehicles are being recalled
- What's wrong
- Affected vehicles may experience an autonomous telematic box that cannot connect to the remote server making it not possible to make calls or use other connected services.
- What to do
- Contact a Citroen dealer to book the free repair. Disconnect the 12V battery and reconnect it after 15 seconds then check for a trouble code.
Source: Driver and Vehicle Standards Agency (DVSA)
Check your reg on DVSA ↗
What’s wrong
Affected vehicles may experience an autonomous telematic box that cannot connect to the remote server making it not possible to make calls or use other connected services.
The fix
Disconnect the 12V battery and reconnect it after 15 seconds then check for a trouble code.
Vehicles affected
| Model | Built from | Built to | Vehicles |
|---|---|---|---|
| C4 | 5 Mar 2024 | 26 Jun 2024 | 2 |
| C5 AIRCROSS | 11 Apr 2024 | 16 Dec 2024 | 3 |
How to check your vehicle
Use the official DVSA checker with your registration number to see if your exact vehicle is included. If it is, the manufacturer should have written to the registered keeper. The repair is free, even if you bought the vehicle second-hand.
Updated 14 February 2025. This page summarises an official notice. Details can change – always follow the official notice.