Cowboy E Bike Model C4 ST (Edition MR)
- Affected
- Electric bicycle for urban riding
- The problem
- The product presents a serious risk of injuries as the welded joint between the headtube and downtube can fail.
- What to do
- The product has been recalled from end users.
Product information
| Type | Machinery – E Bike |
|---|---|
| Brand | Cowboy SA |
| Model/ type | C4 ST (Edition MR) |
| Country of Origin | Belgium |
| Product Description | Electric bicycle for urban riding |
| Product Report and Image | Link to product image and PDF |
Hazard
The product presents a serious risk of injuries as the welded joint between the headtube and downtube can fail. This could cause the frame to break, which could result in a fall and injuries to the user. The bike frames do not comply with the durability and safety requirements of EN 15194 and pose a serious mechanical safety risk to consumers.
The product does not meet the requirements of the Supply of Machinery (Safety) Regulations 2008.
Corrective action
The product has been recalled from end users.
Affected bikes can be identified by their serial number and frame supplier. To check these details through the Cowboy app, tap the ‘settings’ icon and then tap ‘advanced.’ If your frame is listed as ‘Edition MR’ then it may be affected. Serial numbers and frame suppliers can also be checked via this website: https://cowboy.com/pages/recall. For further information, including registering your product for a refund or replacement, please visit the Cowboy website: https://uk.cowboy.com/.
Additional information
PSD notification number: 2504-0239
Notified by: Office for Product Safety and Standards
Can I get a refund?
In most cases, yes – recalled items can usually be returned for a full refund, repair or replacement, often without a receipt. Follow the instructions in the notice above, or contact the shop you bought it from. More on your rights after a recall.
Updated 9 May 2025. This page summarises an official notice. Details can change – always follow the official notice.