DUOTTS Pedelec Electric Bike
- Affected
- Black e-bike with wall plug and power supply.
- The problem
- The product presents a serious risk of fire because it is supplied with a non-compliant Euro-style plug that does not incorporate a fuse and therefore cannot meet the requirements of BS 1363.
- What to do
- The import has been rejected at the border.
Product information
| Type | Hobby/sports equipment – Cycles (Powered) |
|---|---|
| Brand | DUOTTS |
| Model | C29 & C29-L |
| Charger | HLT-180L-5462000 |
| Battery | FPR-48V15Ah |
| Serial number | WBTCH25060894 |
| Country of Origin | China |
| Product Description | Black e-bike with wall plug and power supply. |
| Product Report and Image | Link to product image and PDF |
Hazard
The product presents a serious risk of fire because it is supplied with a non-compliant Euro-style plug that does not incorporate a fuse and therefore cannot meet the requirements of BS 1363. In the event of a fault or overcurrent, there is no adequate protection, which may lead to overheating and a risk of fire. The product is also supplied with a non-compliant conversion adaptor. The adaptor has a non-solid earth pin, which may result in an unreliable electrical connection. Additionally, improvements are required to the documentation, markings, instruction manual, and declaration of conformity.
The product does not meet the requirements of the Supply of Machinery (Safety) Regulations 2008 or the Plugs and Sockets (Safety) Regulations 1994.
Corrective action
The import has been rejected at the border.
Additional information
PSD notification number: 2606-0117
Notified by: Local Authority Trading Standards
Can I get a refund?
In most cases, yes – recalled items can usually be returned for a full refund, repair or replacement, often without a receipt. Follow the instructions in the notice above, or contact the shop you bought it from. More on your rights after a recall.
Updated 12 June 2026. This page summarises an official notice. Details can change – always follow the official notice.